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College Pro Painters Uses StreetPerfect.NET 

“StreetPerfect.NET has increased both the accuracy and consistency of the data that is collected on the front line between the customers and agents. Ensuring accurate customer information helps raise the bar on customer service and enables us to continue the customer growth we have experienced over the last 30 years.”

Laurie Coolman, Operations Manager, College Pro


The Client

College Pro Painters was founded by a college student in Thunder Bay, Ontario in 1971. It is North America’s original and most successful student-run painting and window-cleaning company. Nearly 25,000 homes in communities across North America are treated annually with their interior and exterior house painting and window-cleaning services. All  managers – who are franchisees – are full time college students.

Today College Pro Painters  is the largest residential painting company in North America. College Pro is a highly focused, tightly measured franchise program that uses over 80 full-time staff to recruit, train and operate hundreds of student run franchises annually.  They operate in 28 U.S. states and in 7 Canadian provinces, and every year they recruit, select, and extensively train hundreds of franchise managers to deliver quality house-painting and window-cleaning services, run their own businesses, and uphold the promise of the College Pro Painters brand.

The Challenge

As part of its ongoing effort to improve customer service, residential painting company College Pro Painters was looking for a better way to make sure its database records were accurate and consistent. With data entry done not only by the call center staff, but by North American franchisees over the Web, traditional client/server solutions were not suitable.

The Envision IT Solution - StreetPerfect.NET

Knowing that customer addresses were a big part of the data's problem, College Pro decided to go with Envision IT's StreetPerfect.NET Web service. Using Microsoft Visual Studio® .NET 2002, Envision IT was able to quickly and easily integrate the product into College Pro's system. As a result of implementing StreetPerfect.NET, College Pro was able to improve operational efficiency and productivity since customer service representatives no longer had to spend time fixing inaccurate customer records. Using the Web service instead of a proprietary solution that would be deployed into College Pro's infrastructure provided College Pro with an affordable solution that meets the company's objective to become more financially and operationally efficient. In addition, College Pro saved the potential expense of having to invest in new infrastructure.

Results

  • More accurate customer records
  • Increased productivity
  • Improved operational efficiencies
  • Simple, fast application development

Read more in the Microsoft Customer Solution Case Study

Read more about Envision IT's StreetPerfect.NET