Agrace Hospice Care Zensai Learn365 and EUM Admin Implementation

Providing volunteers specialized hospice training with Microsoft 365

The Client

Agrace Hospice Care’s role is to ensure all their patients, clients and their families have the personalized care they require. Agrace was founded in 1978 by volunteers who believed in the idea that comfort, dignity, and even hope, are possible for those facing a life-limiting illness. Agrace provides hospice and supportive care services in private homes and in skilled nursing, assisted living and other community residential facilities across southern Wisconsin. They are the largest hospice provider in Wisconsin.

Agrace decided to go all in on Microsoft technologies as its main productivity suite. One of Agrace’s key user groups is its volunteer population; upskilling and training are crucial to ensuring volunteers can provide quality care to their clients. With this in mind, it was a natural fit to implement Zensai, the only learning management system built in Microsoft 365 and Teams.

The Challenge

Agrace provides opportunities for volunteers aged 14 years and older. Opportunities include working directly with patients and families, as well as office administrative work, hospitality, special events, and thrift store customer service. Because volunteers do not need prior work experience, onboarding training plays a key role in how successful they are in delivering their duties. Agrace provides training on hospice practices and palliative care, as well as the organization's history and background.

Like many organizations that have invested in Microsoft 365, Agrace saw an opportunity to gain extended value from its investment through a cloud-based LMS platform built into Microsoft 365. Agrace needed a simple way to create and manage guest accounts for the volunteers and provide them access to Zensai to complete assigned training.    

The Solution

Zensai and EUM partnered to meet Agrace’s requirements. Through EUM’s unique EUM Admin application, the learning administrator can provision volunteer accounts without navigating the overly complex and cumbersome Azure Active Directory portal.

Roles that are created and managed through EUM Admin make it simple for the learning administrator to set up the user accounts that need to be assigned to training plans and courses within the LMS. When a user is assigned to a group in EUM, their account is automatically synced over to Zensai and enrolled into the applicable courses. This minimizes administrative effort.

End users receive clear communications when they have been assigned specific training module. They simply log in to the portal using the same password they use to log in to their personal inbox. Once the user successfully signs in, they are brought directly into the Zensai course catalogue based on the permissions assigned to them as part of their onboarding. Users can then take assigned courses at their own pace.

The Results

The combination of EUM and Zensai Learn365 enables Agrace Hospice Care to deliver training to the volunteers they onboard and plays a crucial role in driving Agrace’s mission of providing personalized care and support. The platform has achieved high volunteer adoption by creating a seamless user experience from start to finish. Learning administrators oversee onboarding and assign training plans without needing to become experts in Azure Active Directory user administration and maintenance.